Tonight we're gonna do something different, something special, something this store has never seen before!
-Emmy (Mannequin, 1987 film)

Frequently Asked Questions

At DisplayImporter.com, we try to answer all of your questions promptly and accurately. You may also read our Order Policy, Terms of Service, and Privacy Policy for more information. Please feel free to contact us if there are any questions you have that are not answered below.



Product Questions

Account Questions

Ordering Questions

Shipping Questions

Other Questions


Do you have a printed product catalog?

Sorry, we do not offer any printed catalogs. As we constantly add new items onto our website, we feel that a printed catalog will not reflect all the products that we have to offer. Our most up-to-date catalog would be our online catalog on our website. An online catalog also helps keep costs low compared to the expenses of a printed catalog; a savings which we pass on to you by offering you low prices. You can visit our warehouse location or buy securely on our website.


Your prices are too good to believe! How can it be this low?

The reason DisplayImporter.com can keep the prices so low is because we have partnered with many oversea manufacturers and are able to directly import our products into the States and sell them directly to businesses like yours. Because we are our own importer, the middle man is removed and we can offer these products at the lowest possible prices. Secondly, we have a very effective service and management system. We offer you our online catalog instead of an expensive printed catalog that goes out of date really quickly. We save expenses from having to print the catalog and therefore not requiring us to raise our prices for our products. Furthermore, we maintain our operation overhead at the minimum level and work as a team as efficiently as possible.


How do your products come packaged?

For our mannequins and dress forms, each is individually boxed and protected with bubble wrap, partitioned cardboard, and/or foam fillings. For our jewelry displays, each is individually wrapped in its own protective bag and/or boxed. 


Are the pictures on your website the exact items I am ordering?

We strive to provide accurate images of all products sold on our website and have made every effort to display as accurately as possible the colors of our products. However, as the actual colors you see will depend on your monitor's calibration, we cannot guarantee that your monitor's display of any color will be accurate. Please refer to our product descriptions for further information on colors, sizes, and styles.

 


What's a Seller's Permit Number/Resale Number?

A Seller's Permit (or reseller's permit) allows you to purchase goods for resale and to be exempt from California sales tax. Out of state orders are not subject to California sales tax. However, if we are shipping your order to within California and you do not have a Seller's Permit, then you are subject to California's sales tax. If you are a CA customer purchasing goods for resale and have a valid Seller's Permit, please complete your order on our website and email us your order number along with a copy of your Seller's Permit and a completed CA Resale Certificate. We will review your permit and remove the sales tax from your order.


I've registered already but I can't login.

Your password for your account is case sensitive. Please type it in exactly the way you did when you registered. If you forgot your password, you can use our Forgot Password page to create a new password. Also make sure that "cookies" are turned on in your web browser. Cookies are used to store your unique customer ID onto your computer. This ID is used to store your login status for DisplayImporter.com and keeps you logged in between pages. Please read our Privacy Policy for more information on this matter. Feel free to contact us if you need further assistance.


I've logged in already but I still can't check-out.

You need to make sure the "cookies" in your web browser are turned on. Cookies are used to store your unique customer ID onto your computer. This ID is used to store your login status for DisplayImporter.com and keeps you logged in between pages. Please read our Privacy Policy for more information on this matter. Feel free to contact us if you need further assistance. You may also call or email your order in to us.


I'm an overseas customer. How do I create an account?

Please email us with your order inquiry and we will custom quote you for international shipping rates. All international orders will be shipped via United States Postal Service (USPS) or FedEx unless otherwise specified by customer.

USPS is usually the least expensive method to ship international and will take 3-6 business days to enter your country's port. Once the package passes customs, it will be transferred to your local postal office for delivery. Packages are subject to custom duties, regulations, and delays specific to country of import. Please take note that large items such as mannequins and body forms cannot be shipped thru USPS. These items will be shipped by freight or by customer arranged shipping.


Is the price for one piece or one case?

Unless otherwise noted in the title or description of the item, the price listed is for one piece.

 

How do I purchase items? 

  • Order securely online on our website, www.DisplayImporter.com.
  • Call in during our business hours to speak to a sales representative.
  • Email your order to us at sales@displayimporter.com (NEVER email credit card information in, we will send you an online payment link to complete your order.)
  • Local customers: Make an appointment and visit our warehouse in South El Monte, CA. Current hours and directions are posted here.

 

Do you offer volume pricing?

Yes, we do offer discounts of volume orders. Please email us your order inquiry and we'll reply back with a quote.


How come my discounts don't show up when I check out?

Discounts will be applied after an order has been submitted. We review each order before it is sent to the warehouse to be packed, and will apply, if any, discounts and credits available for your order.

 


What are the shipping charges?

Shipping rates are determined by the weight and size of the box, and the destination it is being shipped to. All carriers now charge by dimensional weight, meaning it is charged by the size of the box (how much space does the box take up in their trucks) and not on weight alone. Available rates will be shown at checkout after the shipping address has been entered in.


Do you ship by pallet?

Yes, we do. We shop around with several freight companies to provide you with the best rate available to your area.


Do you ship to my country?

For destinations within the continental United States, we will ship via USPS or FedEx. For HI, AK, all other US territories, and international destinations, we will ship via USPS Priority or Express. Large items are shipped by freight. Restrictions, custom delays, and duty fees may apply to international shipping.

 


You don't have the items I want. Can I request items?

If we don't have the items you are looking for, then please email us with your request so that we can take it into consideration.


Is my personal information kept private?

We understand how important your privacy is to you. DisplayImporter.com is committed to keeping your personal information private. We will never sell or transfer any of your personal, business, or transaction records to any outside parties. Please read our Privacy Policy for more information on this matter.


Do you offer drop shipping?

Yes we do! Please email us for further information about domestic drop shipping.

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