Tonight we're gonna do something different, something special, something this store has never seen before!
-Emmy (Mannequin, 1987 film)

Frequently Asked Questions

At DisplayImporter.com, we try to answer all of your questions promptly and accurately. You may also read our Order Policy, Conditions of Use, and Privacy Policy for more information. If there are any questions you have that are not listed below, please feel free to contact us.



Product Questions

Account Questions

Ordering Questions

Shipping Questions

Other Questions


Do you have a product catalog?

Sorry, we do not have any print catalogs other than our online catalog. As we constantly add new items onto our website, we feel that a print catalog will not reflect all the products that we have to offer. An online catalog also helps keep costs down compared to the expenses of a print catalog; a savings which we pass on to you by offering you low prices. You can visit our warehouse location or buy securely on our website.


Your prices are too good to believe! How can it be this low?

The reason DisplayImporter.com can keep the prices so low is because we have partnered with many oversea manufacturers and are able to directly import our products into the States and sell them directly to businesses like yours. Because we are our own importer, the middle man is removed and we can offer these products at the lowest possible prices. Secondly, we have a very effective service and management system. We offer you our online catalog instead of an expensive print catalog that goes out of date really quickly. We save expenses from having to print the catalog and therefore not requiring us to raise our prices for our products. Furthermore, we maintain our operation overhead at the minimum level and work as a team as efficiently as possible.


How do your products come packaged?

For our jewelry displays, each is individually wrapped in its own protective plastic bag and/or boxed. For our mannequins and dress forms, each is individually boxed and protected with foam fillings.


Are the pictures on your website the exact items I am ordering?

We strive to provide accurate images of all products sold on our website and have made every effort to display as accurately as possible the colors of our products. However, as the actual colors you see will depend on your monitor's calibration, we cannot guarantee that your monitor's display of any color will be accurate. Please refer to our product descriptions for further information on colors, sizes, and styles.


What's a Seller's Permit Number/Resale Number?

A Seller's Permit (or reseller's permit) allows you to purchase goods for resale and to be exempt from California sales tax. Out of state orders are not subject to California sales tax. However, if we are shipping your order to within California and you do not have a Seller's Permit, then you are subject to California's sales tax. If you are a CA customer purchasing goods for resale and have a valid Seller's Permit, please complete your order on our website and email us your order number along with a copy of your Seller's Permit. We will review your permit and remove the sales tax from your order.


I've registered already but I can't login.

Your password for your account is case sensitive. Please type it in exactly the way you did when you registered. If you forgot your password, then you can use our Forgot Password page to create a new password. Also make sure that "cookies" are turned on in your web browser. Cookies are used to store your unique customer ID onto your computer. This ID is used to store your login status for DisplayImporter.com and keeps you logged in between pages. Please read our Privacy Policy for more information on this matter. Feel free to contact us if you need further assistance.


I've logined already but I still can't check-out.

You need to make sure the "cookies" in your web browser are turned on. Cookies are used to store your unique customer ID onto your computer. This ID is used to store your login status for DisplayImporter.com and keeps you logged in between pages. Please read our Privacy Policy for more information on this matter. Feel free to contact us if you need further assistance. You may also call, email or fax your order in to us.


I'm an overseas customer. How do I create an account?

Please email us with your order inquiry and we will custom quote you for shipping rates. All international orders will be shipped via United States Postal Service (USPS), unless otherwise specified by customer. USPS is the least expensive method to ship international, and will take 3-5 business days to enter your country's port. Once the package passes customs, it will be transferred to your local postal office for delivery. Packages are subject to custom duties, regulations, and delays specific to country of import. Please take note that large items such as mannequins and body forms cannot be shipped thru USPS. These items will be shipped by freight or by customer arranged shipping.


Is the price for one piece or one case?

Unless otherwise noted, the price listed is for one piece.

 

How do I purchase items? 

  • Order securely online on our website, www.DisplayImporter.com.
  • Call in at 888-212-5618 during our business hours to speak to a sales representative.
  • Email your order to us at sales@displayimporter.com (NEVER email credit card information in, we will send you an online payment link to complete your order.)
  • Local customers: Make an appointment and visit our warehouse in South El Monte, CA. Current hours and directions are posted here.

Do you offer volume pricing?

Yes, we do offer discounts to volume orders. Please contact us to speak to a sales representative for more information.


How come my discounts don't show up when I check out?

Discounts will be applied after an order has been submitted. We review each order before it is sent to the warehouse to be packed, and will apply, if any, discounts and credits available for your order.


What are the shipping charges?

Shipping charges are determined by the weight and size of the package, and the destination it is being shipped out to. Shipping will be added after the order has been packed and weighed. Once your payment is received, a confirmation email will be sent to you along with the shipping charges, order total, and tracking number(s). At time of checkout, after you have entered your shipping address, we provide you with an estimated shipping rate for your order. If the actual shipping rate exceeds the estimated shipping rate, then our shipping department will contact you first to confirm the shipping rate before we have the order shipped out. Please remember to provide a daytime phone number where you can be reached in order to prevent further delays to your order.


Do you ship by pallet?

Yes, we do. We shop around with several logistics company to provide you with the best rate available to your area.


Do you ship to my country?

For destinations within the continental United States, we will ship via UPS or FedEx. For HI, AK, all other US territories, and international destinations, we will ship via USPS Priority or Express (EMS). Large items are shipping by freight. Restrictions, custom delays, and duty fees may apply to international shipping.


You don't have the items I want. Can I request items?

If we don't have the items you are looking for, then please contact us with your request so that we can take it into consideration.


Is my personal information kept private?

We understand how important your privacy is to you. DisplayImporter.com is committed to keeping your personal information private. We will never sell or transfer any of your personal, business, or transaction records to any outside parties. Please read our Privacy Policy for more information on this matter.


Do you offer drop shipping?

Yes we do! Please contact us for further information about domestic drop shipping.

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