Order Policy

Pricing

• All prices are in United States Dollar (USD).
• All orders are F.O.B. Los Angeles, California, USA.
• Merchandise reserved for more than one month is subject to a holding deposit of 30% of the order transaction.
• Custom orders are subject to a deposit of 30% of the order transaction.
• Purchases shipped within California and without a valid Seller's Permit is subject to a state and district sales tax.
• Price and availability is subject to change without prior notice.

Four Ways to Order

1. Order securely online at our website, www.DisplayImporter.com.
2. Fax in your order to us at 1-626-452-0798 (24 hrs a day, 7 days a week). [Fax Order Form]
3. Call in at 1-626-388-9618 during our business hours and speak to a sales representative.
4. Email your repeat order to us at (NEVER email credit card information, please fax or call in instead).

Method of Payment

• Credit Card - Visa, MasterCard, Discover, and American Express.

Shipping

• Customers pay for the actual shipping amount. We will ship via FedEx, USPS, or Freight unless shipping instructions are provided. We reserve the right to select the best shipping option.
• For non-continental US destinations, Ground and 3 Day will be shipped by USPS Priority Mail. 2nd and Next Day will be shipped by USPS Express Mail.
• International orders will be shipped by USPS Priority or Express Mail (EMS). USPS is a PO to PO service. Custom delays may occur. Customers will be responsible for all custom duties and taxes. Please note that USPS does not come with customs clearance services. For large items undeliverable by USPS, we will ship with Freight.
• Orders are generally shipped out within 1-3 business days of receiving the order. Please allow 1-3 business days transit time for West Coast and 3-5 business days for Central and East Coast. AK, HI, PR, and other overseas or international desstinations may take longer.
• Some items may become out of stock after an order has been submitted. These items will be excluded from your order or partially included in your order. You will not be charged for out of stock items.

Returns

• All returns and damages must be reported to DisplayImporter.com WITHIN 10 DAYS after receipt of merchandise. Original freight fees are not refundable. Customers are responsible for all return freight.
• UNAUTHORIZED RETURNS WILL BE REFUSED. You must email us first for a return authorization. Include your company name, invoice number, and list of items wished to be returned in the email.
• All items must be in its original packaging and original state. Please return all parts and packing material along with merchandise. ITEMS NOT IN ITS ORIGINAL PACKAGING WILL NOT BE REFUNDED. We will credit the items returned upon receipt and approval.
• Returns will either be in the form of store credit for the full purchasing price, or a credit card/check refund of the purchasing price minus a 15% restocking fee.
• All our orders are shipped out with full insurance on the package. For damage claims, items must be packaged back in the original box and packing material with the original shipping label in order for a claim to be filed and a damage call tag pick-up to be scheduled. If the customer has thrown out the original box, a damage call tag will not be scheduled and the customer will be responsible for shipping the damaged item back to us for inspection.

Returned Checks/Late Payments

• A $20 fee will be charged on returned checks.
• Late payment is subject to an interest charge of 3.5% per 30 days.