Tonight we're gonna do something different, something special, something this store has never seen before!
-Emmy (Mannequin, 1987 film)

Order Policy

Pricing

  • All prices are in United States Dollar (USD).
  • All orders are F.O.B. South El Monte, California, USA (Los Angeles County).
  • Unfortunately we are not able to hold or reserve inventory for unpaid merchandise.
  • Custom orders are subject to a minimum deposit of 30%-50% of the order transaction.
  • Orders shipped or picked up within California are subject to a state and district sales tax. Customers with a valid California reseller's permit can send in a copy along with a completed Certificate of Resale to have CA sales tax waived from their order.
  • Prices and availability are subject to change without prior notice.

 Ways to Order

  1. Order securely online on our website, DisplayImporter.com.
  2. Call in during our business hours to speak to a sales representative.
  3. Email your order to us at sales@displayimporter.com (NEVER email credit card information as email is not secure. We will send you an online payment link to complete your order.)
  4. Local customers for pick up: Make an appointment and visit our warehouse in South El Monte, CA. Current hours and directions are posted here.

Method of Payment

  • Credit Card - Visa, MasterCard, Discover, and American Express. Local customers: Cardholder must be present.
  • Cash - Available for local pick ups only.

Shipping

  • We will ship via FedEx, UPS, USPS, or Freight unless special shipping instructions are provided. 
  • We will use a comparable or better shipping method if your selected method is not available for your order. Please let us know if USPS or FedEx cannot deliver to your address.
  • For non-continental US destinations (AK, HI, PR, APO/FPO, and US Territories), we are able to ship by USPS for best shipping rate. 
  • For international destinations, please note that the shipping rate provided does not include any customs fees, duties or tax. This will be administered by the country of import. For FedEx shipments going to Canada, we may opt to pre-collect customs fees in advance.
  • Most items ship within 24-48 hours of order placement, excluding weekends and holidays. Some items have extra handling time. Please call us if you have a time sensitive order that requires special handling. For transit times noted, the ship out date does not count as first day. With ground shipping, in addition to handling time, please allow 1-3 business days transit time for West Coast, 3-4 business days for Midwest, and 4-6 business days for East Coast. AK, HI, PR, and other overseas or international destinations may take longer.
  • EXPEDITED ORDERS will be shipped same day if order is received by 10am PST. For orders received after 10am PST, it will be shipped same day if time permitting or by the following business day.  For transit times noted, the ship out date does not count as first day. Please call us if you have a time sensitive order that needs special handling.
  • Some items may become out of stock after an order has been submitted. These items will be excluded from your order or partially included in your order. You will not be charged for out of stock items.
  • For large quantity or bulk orders, we may be able to ship by freight for a lesser shipping rate. We will contact you about this option and to arrange for delivery.
  • Estimated transit days shown are designated as Business Days, which are Monday through Friday, excluding holidays observed by the shipping carriers. FedEx Home Delivery (residential ground service) operates on a Tuesday through Saturday schedule. FedEx SmartPost packages are shipped to your local post office where USPS makes the final delivery to your door. Transit times are designed by the shipping carrier to have packages delivered by the noted number of days. Delivery times are not guaranteed. Weather, natural disasters and other uncontrollable events can interrupt the shipping carrier's schedule. Sometimes the availability of the items in your order may also change while we are processing your order. In this event, you will receive an email notifying you of a delay.

Returns, Damages, and Undeliverable Packages

  • All returns, exchanges, and damages (except for items that start with the product ID "PMP") must be reported WITHIN 10 DAYS of delivery. Items that start with product ID "PMP" must be reported WITHIN 5 DAYS of delivery. Original shipping fees are not refundable. Customers are responsible for all return shipping.
  • UNAUTHORIZED RETURNS WILL BE REFUSED. You must email us first for a return authorization. Please include your invoice number and a list of items wished to be returned/exchanged in the email. For returns, we will credit the items returned upon receipt and approval, less the restocking fee (stated below). For exchanges, restocking fee is waived if item is returned in brand new, undamaged, and unused condition.
  • SHIPPED ORDERS: Restocking fee is 15% of the item when returned in brand new, undamaged, and unused condition. Items missing parts, original packaging material, or appears to have been used or damaged has a restocking fee of 25%-50% of the item value upon inspection of the item.
  • LOCAL PICK UP ORDERS: To keep our prices low and prevent abuse of our return policy, restocking fee for items picked up at our warehouse is 50% of the item when returned in brand new, undamaged, and unused condition. Please inspect all items before leaving our warehouse. Items missing parts, original packaging material, or appear to have been used or damaged do not qualify for returns or exchanges.
  • All our orders are shipped out with full insurance on the package. If your item arrived damaged, please email us your order number and pictures of the damaged item so we can file a damage claim with the carrier. For damage claims, items must be packaged back in the original box and packing material with the original shipping label in order for a claim to be processed and a damage call tag pick-up to be scheduled at the original delivery location. If the customer has thrown out the original box, a damage call tag can not be scheduled and the customer will be responsible for shipping the damaged item back to us for inspection. Once the damaged item is picked up, a replacement item will be shipped out.
  • Orders will be shipped to the address provided. Please be sure to provide the complete address, including any business names, suite numbers, or apartment numbers. For undeliverable, insufficient as addressed, return to sender, or any other returned packages due to missing or incorrect address information, we will notify you that the package has been returned back to our warehouse. We can resend the package out again to the correct address (customer pays for reshipping), or refund the order total minus the original shipping fee.
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